Terms & Conditions

COMPANY REGISTRATION

J57 Pte Ltd (trading as "Jupiter 57")

UEN: 202140738M

40 Carpenter Street, Singapore 059919

TERMS OF USE

1. Acceptance and Modification of the Terms of Use.

1.1 Your access and use of the websites (the “Websites”) of Jupiter 57, which includes Jupiter 57’s affiliated companies, are governed by the present terms of use (the “Terms of Use”). By accessing, browsing and using our Websites you acknowledge that you have read, understood and accepted, without reserve, these Terms of Use, as modified from time to time by us.

1.2 If we decide to modify our Terms of Use, we will post a new dated version on our Websites. Therefore, we invite you to consult these Terms of Use from time to time in order to familiarise yourself with any changes.

2. Copyright and Intellectual Property

2.1 The content of our Websites and namely but not exclusively the texts, marks, logos, diagrams, photographs, videos, sounds, music, layout, designs, know-how, technologies, products, and processes are the property of Jupiter 57 or its affiliated companies or are used with the authorisation of the owners, and accordingly are protected by copyright, trademarks, patents and all other intellectual or industrial property rights which exist under applicable law.

2.2 Except as provided in Section 3 hereinafter, nothing contained on our Websites shall be interpreted or construed as granting you a license or a right to use any such content of our Websites.

3. Use of the Websites

3.1 You may download, display or print the content of our Websites solely for personal, non-commercial use, thereby retaining and reproducing each and every copyright notice or other proprietary rights notice contained in any information or other material you download. Any other use, including the reproduction, modification, distribution, transmission, or broadcast of the content of the Websites, in whole or in part and by any means, is strictly prohibited, except upon prior written consent of Jupiter 57.

 

3.2 Jupiter 57 neither warrants nor represents that your use of any content displayed on its Websites will not infringe rights of third parties.

 

3.3 You shall not: a) misuse our Websites; b) access without authority, interfere with, damage or disrupt any part of our Websites; c) tamper with the operation of our Websites; and d) use or exploit any bugs, errors or design flaws which you find on our Websites.

 

4. Information Deemed Non-Confidential

4.1 Any personally identifying data and information that you may send via the Internet to our Websites are protected and treated according to our Privacy Policy. Jupiter 57 invites you to read such Privacy Policy carefully before providing us with any such personally identifying data and information.

 

4.2 Any other information or material communicated to Jupiter 57 through the Internet, by electronic mail or otherwise, including any data, questions, comments, suggestions, ideas, graphics or the like, are and will be treated as non-confidential and non-proprietary. Anything you transmit or post becomes the property of Jupiter 57 and may be freely used for any purpose, including, but not limited to, reproduction, disclosure, transmission, publication, broadcast and posting. Specifically, Jupiter 57 is free to use any ideas, concepts, know-how, or techniques contained in any such communication you send to the Websites for any purpose whatsoever, including, but not limited to, developing, manufacturing, advertising and marketing products using such information. Any such use is without compensation to those providing the information, nor anyone else.

 

4.3 By submitting information, you are warranting that you own the material/content submitted, that it is not defamatory, and that Jupiter 57’s use will not violate any third party’s rights. Jupiter 57 is under no obligation to use the information provided.

 

5. Disclaimer of Warranties

5.1 WITHOUT PREJUDICE TO SECTION 6 HEREINAFTER, ANY MATERIAL, INFORMATION AND ALL THAT YOU FIND ON THE WEBSITES ARE FURNISHED TO YOU “AS IS”, IN FUNCTION OF THEIR AVAILABILITY, AND WITHOUT GUARANTY OF ANY SORT, EXPRESS OR IMPLIED, INCLUDING, AMONG OTHERS, THE IMPLIED WARRANTY OF MERCHANTABILITY, OR FITNESS FOR ANY PARTICULAR PURPOSE.

 

5.2 JUPITER 57 DOES NOT GUARANTEE THAT ITS WEBSITES OR THEIR CONTENT WILL CORRESPOND TO YOUR EXPECTATIONS, WILL NOT BE INTERRUPTED, TIMELY, SECURE AND FREE OF ERROR.

 

5.3 SOME JURISDICTION MAY NOT ALLOW CERTAIN LIMITATIONS OF WARRANTIES, SO SOME OF THE ABOVE EXCLUSIONS MAY NOT APPLY TO YOU.

 

5.4 Any advise or information, be it oral or written, obtained from Jupiter 57 or during the use of services made available on the Sites, shall not give rise to any guarantees which are not expressly provided for in the present Terms of Use.

 

6. Limitation of Liability

6.1 You access, use, browse and navigate on our Websites at your own risk and peril.

 

6.2 YOU RECOGNISE AND ACCEPT THAT, TO THE FULLEST EXTENT PERMITTED BY APPLICABLE REGULATIONS, NEITHER JUPITER 57, ANY OF ITS AFFILIATED COMPANIES, NOR ANY OTHER PARTY INVOLVED IN CREATING, PRODUCING OR DELIVERING THE WEBSITES, MAY BE HELD LIABLE FOR ANY DIRECT, INDIRECT, OR CONSEQUENTIAL DAMAGES, ANY INJURY TO REPUTATION, COSTS, LOSSES, DECREASE IN TURNOVER OR PROFITS OR LIABILITIES OF ANY NATURE WHATSOEVER (EVEN IF THE ADVENT OF SUCH DAMAGE WAS KNOWN OR COULD HAVE BEEN KNOWN BY JUPITER 57), CAPABLE OF ARISING FROM YOUR ACCESS TO, OR USE OF, OR ON THE CONTRARY THE IMPOSSIBILITY TO USE, THE WEBSITES OR THEIR CONTENT.

 

6.3 ALL MATERIALS WHICH ARE DOWNLOADED OR OBTAINED BY ANY OTHER MANNER DURING THE USE OF OUR WEBSITES ARE AT YOUR OWN RISK AND PERIL. Jupiter 57 assumes no liability for any damage or virus which could affect your computer equipment or other property by reason of your access to, use or downloading of any material from its Websites or for any illegal intrusion or intervention in the IT systems.

 

6.4 Jupiter 57 reserves the right to interrupt or discontinue any or all of the functionality of its Websites. Jupiter 57 accepts no responsibility or liability whatsoever for any interruption or discontinuance of any or all functionality of its Websites resulting from actions or omissions of Jupiter 57 or any third party.

 

7. Change of Information

The content of our Websites may contain inaccuracies or errors. Jupiter 57 reserves the right to make changes, corrections and/or improvements to such content any time without prior notice but does not assume any responsibility to do so.

 

8. Availability of Products / Services

Our Websites may contain information on Jupiter 57’s worldwide products and services, not all of which are available in every location. A reference to a Jupiter 57 product or service on the Websites does not imply that such product or service is or will be available at your location.

 

9. Links

9.1 As a service to our visitors, our Websites may contain hypertext links leading to other websites that are not operated or controlled by Jupiter 57. Jupiter 57 shall not be considered as responsible for these sites and declines all responsibility and liability in relation to their content, legality, accuracy or functions.

 

9.2 The creation of any hyperlink to our Websites is prohibited without prior written consent of Jupiter 57.

 

10. Miscellaneous

10.1 The present Terms of Use embody the entire agreement concluded between Jupiter 57 and yourself concerning the access and the use of the Websites and their content. Any other terms or conditions issued by Jupiter 57 and governing its relations with you, in particular relating to any service or purchase of product, shall supplement the Terms of Use; in the event of any inconsistency between them, the other terms or conditions shall prevail over these Terms of Use.

 

10.2 The fact that Jupiter 57 tolerates a violation by yourself of one of the obligations set out in the Terms of Use, or does not enforce a right attributed to it thereunder or under the law shall not be construed as a waiver by it to invoke and enforce its rights.

 

10.3 In the event that any provision of the Terms of Use is considered to be illegal by law or regulation, existing or future, or by a court ruling, then such provision shall be considered as stricken, all other provisions of the Terms of Use maintaining full force and effect between yourself and Jupiter 57.

 

10.4 The headings of the provisions of the Terms of Use are for convenience alone and shall not alter or modify the terms and conditions in any manner.

PRIVACY POLICY

SCOPE OF THIS NOTICE

This Notice explains how your personal data are collected, used, and disclosed by Jupiter 57 entities as listed in the controllers & contact section (Section 11) (“Jupiter 57”, “We”, Us”). It also tells you how you can access and update your personal data and make certain choices about how your Personal Data are used.

This Notice covers both our online and offline data collection activities, including Personal Data that We collect through our various channels such as websites, social networks, office, showroom, points of sales and events. Please note that We combine Personal Data that We collect via one method (e.g. a Jupiter 57 website) with Personal Data that We collect via another method (e.g. a Jupiter 57 offline event). As part of this, We may combine Personal Data that were originally collected by different Jupiter 57 entities. Please see Section 8 for further information on how to object to this.

 

1. SOURCES OF PERSONAL DATA

This Notice applies to Personal Data that We collect from or about you, through the methods described below (see Section 2), from the following sources:

 

Jupiter 57 websites. Consumer-directed websites operated by or for Jupiter 57, including sites that We operate under our own domains/URLs and mini-sites that We run on third party social networks such as Facebook ("Websites").

 

Jupiter 57 mobile sites/apps. Consumer-directed mobile sites or applications operated by or for Jupiter 57, such as smartphone apps.

 

E-mail, text, calls and other electronic messages. Electronic communications between you and Jupiter 57.

 

Jupiter 57 showroom & office.

 

Offline registration forms. Printed registration and similar forms that We collect via, for example, postal mail, showroom demos, contests and other promotions, or events.

 

Points of Sales.  Demonstrators present in physical third party stores to assist you with the registering of your machine and coffee ordering.

Data from other sources. Third party social networks (e.g. such as Facebook, Google) or market researches (if feedback not provided on an anonymous basis).

 

2. PERSONAL DATA THAT WE COLLECT ABOUT YOU AND HOW WE COLLECT IT

Depending on how you interact with Jupiter 57 (online, offline, over the phone, etc.), We collect various types of information from you, as described below.

Personal contact information. This includes any information you provide to Us that would allow Us to contact you, such as your name, postal address, e-mail address, social network details, or phone number

Account login information. Any information that is required to give you access to your specific account profile. Examples include your login ID/email address, screen name, password in unrecoverable form, and/or security question and answer.

Demographic information. Any information that describes your demographic or behavioural characteristics. Examples include your date of birth, age or age range, gender, geographic location (e.g. zip code), favorite products, hobbies and interests, and household or lifestyle information.

Technical information about computer/mobile device. Any information about the computer system or other technological device that you use to access one of our Websites or apps, such as the Internet protocol (IP) address used to connect your computer or device to the Internet, operating system type, and web browser type and version. If you access a Jupiter 57 website or app via a mobile device such as a smartphone, the collected information will also include, where permitted, your phone’s unique device ID, advertising ID, geo-location, and other similar mobile device data.

Websites/communication usage information. As you navigate through and interact with our Websites or newsletters, We use automatic data collection technologies to collect certain information about your actions. This includes information such as which links you click on, which pages or content you view and for how long, and other similar information and statistics about your interactions, such as content response times, download errors and length of visits to certain pages. This information is captured using automated technologies such as cookies (browser cookies, flash cookies) and web beacons, and is also collected through the use of third party tracking services (such as Double Click, Google Analytics, Adobe Dynamic Tag Management and/or Omniture). You have the right to object to the use of such technologies, for further details please see Section 3.

Consumer feedback. This includes information that you voluntarily share with Us about your experience of using our products and services.

Consumer-generated content. This refers to any content that you create and then share with Us on a social network or by uploading it to one of our Websites or apps, including the use of social network apps such as Facebook. Examples include photos, videos, personal stories, or other similar media or content. Where permitted, We collect and publish consumer-generated content in connection with a variety of activities, including contests and other promotions, website community features, consumer engagement, and third party social networking.

Social network information. This refers to any information that you share publicly on a social network or information that is part of your profile on a third party social network (such as Facebook) and that you allow the third party social network to share with Us. Examples include your basic account information (e.g. name, email address, gender, birthday, current city, profile picture, user ID, list of friends, etc.) and any other additional information or activities that you permit the third party social network to share. We receive your social network profile information (or parts of it) every time you download or interact with a Jupiter 57 web application on a social network such as Facebook, every time you use a social networking feature that is integrated within a Jupiter 57 site (such as Facebook Connect) or every time you interact with Us through a social network. To learn more about how your information from a third party social network is obtained by Jupiter 57, or to opt-out of sharing such social network information, please visit the website of the relevant social network.

Payment and Financial information. Any information that We need in order to fulfil an order, or that you use to make a purchase, such as your debit or credit card details (cardholder name, card number, expiration date, etc.) or other forms of payment (if such are made available). In any case, We or our payment processing provider(s) handle payment and financial information in a manner compliant with applicable laws, regulations and security standards such as PCI DSS.

 

3. COOKIES/SIMILAR TECHNOLOGIES, LOG FILES AND WEB BEACONS

Cookies/Similar Technologies. Please see our Cookie Notice to learn how you can manage your cookie settings and for detailed information on the cookies We use and the purposes for which We use them.

Log Files. We collect information in the form of log files that record website activity and gather statistics about your browsing habits. These entries are generated automatically, and help Us to troubleshoot errors, improve performance and maintain the security of our Websites.

Web Beacons. Web beacons (also known as “web bugs”) are small strings of code that deliver a graphic image on a web page or in an email for the purpose of transferring data back to Us. The information collected via web beacons will include information such as IP Address, as well as information about how you respond to an email campaign (e.g. at what time the email was opened, which links you click on in the email, etc.). We will use web beacons on our Websites or include them in e-mails that We send to you. We use web beacon information for a variety of purposes, including but not limited to, site traffic reporting, unique visitor counts, advertising, email auditing and reporting, and personalisation.

4. USES MADE OF YOUR PERSONAL DATA

The following paragraphs describe the various purposes for which We collect and use your Personal Data, and the different types of Personal Data that are collected for each purpose. Please note that not all of the uses below will be relevant to every individual.

Customer service. We use your Personal Data for customer service purposes, including responding to your enquiries. This typically requires the use of certain personal contact information and information regarding the reason for your inquiry (e.g. order status, technical issue, product question/complaint, general question, etc.).

 

Our reasons:

  • Fulfilling contractual obligations

  • Legal obligations

  • Our legitimate interests

Our legitimate interests:

  • Improving and developing new products and services

  • Being more efficient

 

 

Contests, marketing and other promotions. With your consent (where required), We use your Personal Data to provide you with information about goods or services (e.g. marketing communications or campaigns or promotions). This can be done via means such as email, ads, SMS, phone calls and postal mailings to the extent permitted by applicable laws. Some of our campaigns and promotions are run on third party websites and/or social networks. This use of your Personal Data is voluntary, which means that you can oppose (or withdraw your consent in certain countries) to the processing of your Personal Data for this purposes. For detailed information on how to modify your preferences about marketing communication, please see Sections 8 and 9 below. For more information about our contests and other promotions, please see the official rules or details posted with each contest/promotion.

 

Our reasons:

  • With your consent (where required) 

  • Fulfilling contractual obligations

  • Our legitimate interests

 

Our legitimate interests:

  • Working out which of our products and services may interest you and telling you about them

  • Defining types of customers for new products or services

 

 

Third party social networks: We use your Personal Data when you interact with third party social networking features, such as “Like” functions to serve you with advertisements and engage with you on third party social networks. You can learn more about how these features work, the profile data that We obtain about you, and find out how to opt out by reviewing the privacy notices of the relevant third party social networks.

 

Our reasons:

  • With your consent (where required

  • Our legitimate interests

 

 Our legitimate interests:

  • Working out which of our products and services may interest you and telling you about them

  • Defining types of customers for new products or services

 

 

Personalisation (offline and online). With your consent (where required), We use your Personal Data (i) to analyse your preferences and habits, (ii) to anticipate your needs based on our analysis of your profile, (iii) to improve and personalise your experience on our Websites and apps; (iv) to ensure that content from our Websites/apps is optimised for you and for your computer or device; (v) to provide you with targeted advertising and content, and (vi) to allow you to participate in interactive features, when you choose to do so. For example, We remember your login ID/email address or screen name so that you can quickly login the next time you visit our site or so that you can easily retrieve the items you previously placed in your shopping cart. Based on this type of information, and with your consent (where required), We also show you specific Jupiter 57 content or promotions that are tailored to your interests. The use of your Personal Data is voluntary, which means that you can oppose the processing of your Personal Data for this purpose. For detailed information on how to opt-out please refer to Section 8 below.

 

Our reasons:

  • With your consent (where required)

  • Our legitimate interests

 

 Our legitimate interests:

  • Working out which of our products and services may interest you and telling you about them

  • Defining types of customers for new products or services

 

 

Order fulfillment We use your Personal Data to process and ship your orders, inform you about the status of your orders, correct addresses and conduct identity verification and other fraud detection activities. This involves the use of certain Personal Data and payment information.

 

Our reasons:

  • Fulfilling contractual obligations

  • With your consent (where required)

  • Legal obligations

  • Our legitimate interests

 

 Our legitimate interests:

  • Improving and developing new products and services

  • Being more efficient

  • Protect our assets and staff

 

 

Other general purposes (e.g. internal or market research, analytic, security). In accordance with applicable laws, We use your Personal Data for other general business purposes, such as conducting internal or market research and measuring the effectiveness of advertising campaigns. We reserve the right, should you have Club Member accounts, to reconcile those accounts into one single account. We also use your Personal Data to ensure our security.

 

Our reasons:

  • Fulfilling contractual obligations 

  • With your consent (where required)

  • Legal obligations

  • Our legitimate interests

 

 Our legitimate interests:

  • Improving and developing new products and services

  • Being more efficient

  • Protect our assets and staff

 

 

Legal reasons or merger/acquisition. In the event that Jupiter 57 or its assets are acquired by, or merged with, another company including through bankruptcy, we will share your Personal Data with any of our legal successors. We will also disclose your Personal Data to third parties (i) when required by applicable law; (ii) in response to legal proceedings; (iii) in response to a request from a competent law enforcement agency; (iv) to protect our rights, privacy, safety or property, or the public; or (v) to enforce the terms of any agreement or the terms of our Website.

 

Our reasons:

  • Legal obligations

  • Our legitimate interests

 

 Our legitimate interests:

  • Protect our assets and staff

 

 

 

5. DISCLOSURE OF YOUR PERSONAL DATA

In addition to the Jupiter 57 entities (in charge of Jupiter 57 operations) mentioned in the data controllers & contact section (see Section 11), We share your Personal Data with the following types of third party organisation:

Service providers. These are external companies that We use to help Us run our business (e.g. order fulfilment, payment processing, fraud detection and identity verification, debt collection, website operation, support services, promotions, website development, data analysis, CRC, etc.). Service providers, and their selected staff, are only allowed to access and use your Personal Data on Our behalf for the specific tasks that they’ve been requested to carry out, based on our instructions, and are required to keep your Personal Data confidential and secure. Where required by applicable law, you can obtain a list of the providers processing your Personal Data (see Section 11 to contact Us).

Credit reporting agencies/debt collectors. To the extent permitted by applicable law, credit reporting agencies and debt collectors are external companies that We use to help Us to verify your creditworthiness (in particular for orders with invoice) or to collect outstanding invoices.

Third party companies using Personal Data for their own marketing purposes. Except in situations where you have given your consent, We do not license or sell your Personal Data to third party companies for their own marketing purposes. Their identity will be disclosed at the time your consent is sought.

Third party recipients using Personal Data for legal reasons or due to merger/acquisition. We will disclose your Personal Data to third parties for legal reasons or in the context of an acquisition or a merger (see Section 4 for details).

6. RETENTION OF YOUR PERSONAL DATA

In accordance with applicable laws, We will use your Personal Data for as long as necessary to satisfy the purposes for which your Personal Data was collected (as described in Section 4 above) or to comply with applicable legal requirements.

Personal Data used to provide you with a personalized experience (see Section 4 above for details) will be kept for a duration permitted by applicable laws.

7. DISCLOSURE, STORAGE AND/OR TRANSFER OF YOUR PERSONAL DATA

We use a variety of reasonable measures (described below) to keep your Personal Data confidential and secure. Please note, however, that these protections do not apply to information you choose to share in public areas such as social networks.

People who can access your Personal Data. Your Personal Data will be processed by our authorised staff, on a need to know basis, depending on the specific purposes for which your Personal Data have been collected (e.g. our coffee specialists in charge of customer care matters will have access to your customer record).

Measures taken in operating environments. We store your Personal Data in operating environments that use reasonable security measures to prevent unauthorised access. We follow reasonable standards to protect Personal Data. The transmission of information via the Internet is, unfortunately, not completely secure and although We will do our best to protect your personal information, We cannot guarantee the security of the data during transmission through our Websites/apps.

Measures We expect you to take. It is important that you also play a role in keeping your Personal Data safe and secure. When signing up for an online account, please be sure to choose an account password that would be difficult for others to guess and never reveal your password to anyone else. You are responsible for keeping this password confidential and for any use of your account. If you use a shared or public computer, never choose to have your login ID/email address or password remembered and make sure to log out of your account every time you leave the computer. You should also make use of any privacy settings or controls We may provide you in our Website/app.

Transfer of your Personal Data. The storage as well as the processing of your Personal Data as described above may require that your Personal Data are ultimately transferred/transmitted to, and/or stored at, a destination outside of your country of residence.

We collect, process, internationally transmit and use your Personal Data by employing automated machinery of processes, or other non-automated methods, in compliance with applicable laws. Such methods may involve the use of electronic documents, paper documents or other appropriate methods in conformity with available technology.

8. ACCESS TO YOUR PERSONAL DATA

Access to Personal Data. Where provided by law, you, your successors, representatives and/or proxies have the right to access, review and request a physical or electronic copy of information held about you. You may also have the right to request information on the source of your Personal Data.

These rights can be exercised  by sending Us an e-mail at contact@jupiter-57.com  

If the request is submitted by a person other than you, without providing evidence that the request is legitimately made on your behalf, the request will be rejected.

Please note that any identification information provided to Us will only be processed in accordance with, and to the extent permitted by applicable laws.

Additional rights (e.g. modification, deletion of Personal Data). Where provided by law, you, your successors, representatives and/or proxies may (i) request deletion, correction or revision of your Personal Data;  (ii) oppose the data processing; (iii) limit the use and disclosure of your Personal Data; and (iv) revoke consent to any of our data processing activities.

Please note that, in certain circumstances, We may not be able to delete your Personal Data without also deleting your user account. We may be required to retain some of your Personal Data after you have requested deletion, to satisfy our legal or contractual obligations. We may also be permitted by applicable laws to retain some of your Personal Data to satisfy our business needs.

Where available, our Websites have a dedicated feature through which you can review and edit the Personal Data that you have provided. Please note that We require our registered consumers to verify their identity (e.g. login ID/email address, password) before they can access or make changes to their account information. This helps prevent unauthorised access to your account.

 

9. YOUR CHOICES ABOUT HOW WE USE AND DISCLOSE YOUR PERSONAL DATA

We strive to provide you with choices regarding the Personal Data that you provide to Us. The following mechanisms give you the following control over your Personal Data:

Cookies/Similar Technologies. You manage your consent via (i) our consent management solution or (ii) your browser so as to refuse all or some cookies/similar technologies, or to alert you when they are being used. Please see Section 3 above.

Advertising, marketing and promotions. If you wish to have your Personal Data used by Jupiter 57 to promote its products or services, you can subscribe. If you decide that you no longer wish to receive such communications, you can subsequently unsubscribe from receiving marketing-related communications at any time, by following the instructions provided in each such communication. To opt-out of marketing communications sent by any medium, including third party social networks, you can opt-out at any time by logging into the Websites/apps or third party social networks and adjusting your user preferences in your account profile by unchecking the relevant boxe. Please note that, even if you opt-out from receiving marketing communications, you will still receive administrative communications from Us, such as order or other transaction confirmations, notifications about your account activities (e.g. account confirmations, password changes, etc.), and other important non marketing related announcements.

 

 

10. CHANGES TO OUR NOTICE

If We change the way We handle your Personal Data, We will update this Notice. We reserve the right to make changes to our practices and this Notice at any time, please check back frequently to see any updates or changes to our Notice.

11. DATA CONTROLLERS & CONTACT

To ask questions or make comments on this Notice and our privacy practices or to make a complaint about our compliance with applicable privacy laws, please contact Us at:

Jupiter 57 

40 Carpenter Street, Singapore 059919

Email: contact@jupiter-57.com 

 

We will acknowledge and investigate any complaint about the way We manage Personal Data (including a complaint that We have breached your rights under applicable privacy laws).

GENERAL CONDITIONS OF SALES

1. INTRODUCTION

The following are governed by these General Conditions of Sales: all orders placed with Jupiter 57 referred to as “ItalianCoffee.Sg”, “Jupiter 57” or "we", "us" or "our" having its registered office at 40 Carpenter Street, Singapore 059919, are subject to these General Conditions of Sale, unless the parties have reached other agreements. Jupiter 57 does not recognise customers’ terms and conditions which differ from these terms and conditions. Verbal agreements which differ from these terms and conditions must be confirmed in writing by Jupiter 57 before they can take effect. The General Conditions of Sales stated hereinunder apply to consumables, accessories or machines referred to as “Products”. 

Before using the ItalianCoffee.Sg website and associated webpages (the “Website”) and/or placing an order, we kindly ask you to carefully review all the terms included in the present General Conditions of Sales together with the Privacy Notice and the Website Terms of Use and any additional conditions that may appear on the Website from time to time such as during promotions or campaigns. 

Each order placed with Jupiter 57 or any of its affiliated companies shall be governed by the present General Conditions of Sales. Unless otherwise provided in the present General Conditions of Sales, they shall apply to the exclusion of all other conditions. 

Our General Conditions of Sales may be modified from time to time by posting a new dated version on this Website. You are invited to read our General Conditions of Sales on a regular basis to be informed of these modifications. You will be subject to the General Conditions of Sales in force at the time you order Products from us, unless any change is required to be made to these by law or governmental authority (in which case it will apply to orders previously placed by you). You may exercise your right to cancel if you are not happy with the changes as they apply to your order.

We will send you a copy of these General Conditions of Sales with your Products. However you have the possibility to download, save and/or print a copy of your order receipt confirmation email and these General Conditions of Sales for your records. 

Any order placed through this Website can only be delivered to Singapore. We regret that we cannot deliver elsewhere.

 

2. ORDERS THROUGH THE WEBSITE

2.1 Registration

As a prerequisite to place an order, you will be required to provide mandatory registration information, such as a valid company name and email address that will need to be valid and up-to-date. 

Please inform us of any changes in your address or other information by updating your company details on this Website without delay so that we can keep accurate records and deal with your request and orders. 

By placing an order through the Website, you warrant and represent that: You are authorised by your company and legally capable of entering into binding agreements for and on behalf of your company; and you are over 21 years of age.

2.2 Password and confidentiality

After the registration procedure is completed on the Website, you will have a unique member account username and password (the “Credentials”). Security and confidentiality are important to us. To prevent your data from being compromised or eavesdropped during the use of our website we enforce the TLS protocol (Transport Layer Security), which establishes a secure and encrypted transmission between your browser and our servers, at all times on our e-Commerce platforms and at least during login on other platforms. We ask you, and it remains your responsibility, to maintain the confidentiality and security of your Credentials. Any successful login using your Credentials, regardless of whether it was executed by you or someone else, will be deemed as a personal act by you.   

If you know, or have reason to believe, that your Credentials were stolen or misused, or in case of any other security issue, please notify Jupiter 57 immediately.

 

 You are also invited to take the following precautions: 

- When you have completed your visit of the Website, always use the Logout button on the top to effectively close the session. 

- Your account username, password and access rights are exclusively for your Company’s use and should only be used by such personnel authorised to access for an on behalf of the Company. 

If Jupiter 57 knows or has reason to believe that your Credentials are indeed used by another person or Company, Jupiter 57 shall immediately suspend the use of such account (including processing any transaction from such account).

2.3 Order process 

An order of Jupiter 57 Product through the Website is placed by clicking on “Add to Cart” button and proceeding to the checkout page.

To qualify for free delivery, the minimum order value is SGD 150.

After placing an order of Product/s on the Website, you will access an order confirmation webpage allowing you to review your order, choose your delivery method and check the total price.

Please never provide your debit or credit card details on contact forms, live chats, emails, letters or faxes. 

2.4 Order confirmation

Once you have submitted and confirmed your order(s), Jupiter 57 will acknowledge receipt of the order(s) by setting out details of the ordered Product(s). If Jupiter 57 does not confirm acceptance of your order within 2 working days, it will be deemed to have been refused. 

After confirming receipt of your order(s), Jupiter 57 will check that the relevant Product(s) is (are) in stock. A contract for the sale of Products between you and Jupiter 57 will only be formed when Jupiter 57 confirms that all or part of the Product(s) is/are still available and has/have been dispatched. The contract is formed on sending of the shipment confirmation. The confirmation of dispatch by Jupiter 57 will be proof of a binding agreement between you and Jupiter 57. 

The data registered by Jupiter 57 constitutes full proof of the order and the entire transaction. The data registered by the payment system constitutes full proof of the financial transactions.

The contract for the sale of Products will relate only to those Products whose dispatch we have confirmed.

To the extent permitted by law, Jupiter 57 is entitled to, at any time, without providing reasons and with no liability to you or any third parties, verify an order, and to refuse, cancel or terminate an order for any reasonable ground. For example we may refuse an order if a Product is totally or partially unavailable after the order is made. In this situation, you shall be informed of the delivery of partial order or the cancellation of your order. If you have already paid for some or all of the Product(s), we will refund you the full amount in respect of the relevant Product(s) and any delivery costs charged as soon as possible. Jupiter 57 may also refuse an order if there is an ongoing dispute concerning payment of prior orders, in the case of abnormal orders and orders which Jupiter 57 suspects are not placed in good faith, in the case of an error in the price or description of the Product(s) you ordered, or if there is a breach of this Website's Terms of Use or Conditions of Sale. 

2.5 Prices

The prices payable for the items you order are those displayed on this Website on the date you place your order. 

Delivery charges, when applicable, will be billed at the rates indicated on the Website on the date you place your order, calculated in accordance with the size of the order and the delivery method you select. You will be advised of the delivery charges applicable to your order during the checkout process and before you place your order.

The price of a Product and delivery costs displayed on the Website and confirmed in your order confirmation will normally be honoured (subject to the below section on Errors). 

Jupiter 57 reserves the right to modify the prices of its Products in the future. The modifications of prices will not apply to orders of Products confirmed by Jupiter 57.

2.6 Errors 

At any time without prior notice, Jupiter 57 may correct any errors or omissions and change information on this Website, if the information presented is erroneous, incomplete or outdated. Jupiter 57 may refuse your orders which were based on erroneous information, including, without limitation, information pertaining to shipping, pricing, return policies, or payment terms.

If Jupiter 57 detects a price error, Jupiter 57 endeavours to notify you as soon as possible. This may occur prior to despatch of Products, or prior to collection of Products. You have the option of either reconfirming your order at the correct price or cancelling your order. If you cannot be contacted, Jupiter 57 will deem the order as cancelled. You will be entitled to a full refund, if you have already paid for the Products and choose to cancel your order.

2.7 Payment 

Payment shall be made by one of the methods you have selected during the checkout process. 

Should you be required to make payment by invoice, the invoice is payable within 30 days. Payment by credit or debit card is immediately due and payable at the time you place your order. Cash on delivery is available at the discretion of Jupiter 57. 

Your card details are encrypted during all transmissions for security purposes. Depending on the payment establishment or payment service provider, payment by credit card may require an authorisation or be executed in multiples steps. In the event Jupiter 57 does not receive the authorisation, Jupiter 57 reserves the right to cancel your order.

No order will be shipped until payment is received or payment has been authorised or processed. 

The data registered by our payment system constitutes full proof of the financial transactions. 

3. DELIVERIES 

3.1 Delivery

All orders confirmed by Jupiter 57 will be delivered to the delivery address you specified when placing your order. 

Jupiter 57 and/or companies authorised by Jupiter 57 may contact you by SMS, telephone and/or email with information regarding your order and delivery. 

Jupiter 57 does its utmost to ensure standard deliveries (subject to stock availability and after receipt of cleared funds) within 1 working day to 30 days. In case the delivery has not occurred within the above indicated term, you shall either contact Jupiter 57 to agree on an additional delay to deliver the Products, or cancel your order by notifying Jupiter 57. 

In order to deliver orders on time, Jupiter 57 strives to keep sufficient stocks of Products. However, it is possible that stocks of certain Products turn out to be insufficient for all deliveries to be affected on time. In such cases, you accept that Jupiter 57 is entitled to complete partial deliveries, or to defer delivery. Orders for Products available in limited quantities (such as Limited Editions, etc.) will only be accepted by us as long as stocks allow.

3.2 Transfer of property and risk 

The delivered Jupiter 57 Products shall remain our property until you have paid all amounts owing under the agreement in full, including the payment of all costs included in the order confirmation. 

All risk of loss, or damage to the Products shall be transferred to you upon your taking delivery (or of any persons acting in your place).

3.3 Product verification

At the time of the delivery, you are asked to verify that the number of items being delivered corresponds to that indicated on the delivery confirmation and that the Products are intact, undamaged, not wet and unaltered in any manner.

In case you observe damage or missing items, you must notify our Customer Relationship Centre within a reasonable period after you discovered the damage or missing item and not later than 3 working days. Jupiter 57 shall in such case provide you with identical replacement Products. 

This does not affect your legal warranty statutory rights detailed in Article 4.3 of the General Conditions of Sales.

4. RETURNS AND AFTER SALES

4.1 Cancellations 

Subject to our approval, you may submit a request for the cancellation of your order before you receive your ordered Product(s). Upon approval (which is at the absolute discretion of Jupiter 57), and we will notify you of the grant for the cancellation and facilitate on a case by case basis. 

4.2 Return Policy

We will, at our discretion, accept returns of a Product (excluding coffee and other consumables) no later than 7 days from your receipt of the Product, only if the Product is damaged before receipt, or there is a discrepancy between ordering and delivery, and provided always that the Product is still in its original package accompanied by the relevant original invoice in the same country. Because of food safety requirements, no refund will be given for consumables (e.g. coffee and sugar).

When you return the Product, you must return the Products to us in an undamaged and unused condition at your expense. Subject to our approval, you may be released from returning the Products at your expense.

Insofar as possible and practicable, the Products should be returned in their original condition and packaging. To the extent practicable, and for due process of your request, the Products should be returned accompanied by the invoice and the return form. 

4.3 Warranties

Jupiter 57 grants a limited purchase warranty depending on the Products purchased. This warranty covers faults arising from manufacturing and material defects.

Regardless of Products purchased, no warranty applies for normal wear and tear; misuse; pest infestation; failure to use/maintain machine in accordance with instructions; improper operation/handling of the machine; damage arising from soiling or undue scaling of the machine, usage of non-compatible capsules, accidents, tampering/modification of the machine, negligence, overloading. The cost of intervention resulting from these shall be charged directly to the Customer by Jupiter 57.

 

4.4 After-Sales Services

You are responsible for the standard maintenance and cleaning of the machine. Given the technical characteristics of the machines and for safety reasons, repairs must only be performed by the manufacturer’s after sales service personnel, in accordance with the conditions specific to each machine. The manufacturer and Jupiter 57 shall be released from any liability resulting from a modification, repair, addition and/or replacement of spare parts on the machine by any person other than the sales service department.   

Where food and beverage are prepared or served by the Customer, the Customer shall ensure that it is HACCP certified, and that such preparation and service is in compliance with the Customer’s food safety standards and all applicable food safety laws and regulations. Jupiter 57 shall not be liable for any losses, claims, damages incurred by any party howsoever arising in connection with the Customer's purchase of the products, unless caused directly by Jupiter 57’s gross negligence or willful misconduct. Save for any warranties expressly provided on the products, any warranties expressed or implied are expressly excluded.

Jupiter 57 retains title and remains the legal owner of the products until the purchase price is paid in full.

If you encounter any problems or have any questions concerning the functioning, maintenance or after-sales service of your machine, please contact our Customer Service Team: contact@jupiter-57.com 

If your requirements are more complex, Jupiter 57 will collect your machine at a pre-arranged time, organise the loan of a machine and bring back your machine when repaired at the chosen address.

In the event that your machine (that is sent for service or repair) is found by Jupiter 57 to be affected by any issue(s) that renders the machine unsuitable for use (including hygiene issues like pest infestation), Jupiter 57 strongly recommends that you do not continue to use such machine, and Jupiter 57 will dispose of your machine in an appropriate manner. However, if despite Jupiter 57's above-mentioned recommendations, you decide to retrieve the machine from Jupiter 57, you agree to the following on behalf of your Company and any person affected by and/or using the machine: 

(a) You understand that the continued possession use of the machine involves inherent risks and dangers, including that of personal and bodily injury, death, property damage and possible personal and economic losses, and you and your Company voluntarily and freely choose to assume these risks, and 

(b) Your Company fully and forever release and discharge Jupiter 57 and its affiliates and their respective employees, agents and contractors (collectively, the "Released Parties") from any and all injuries (including death), losses, damages, claims, demands, lawsuits, expenses, and any other liability of any kind, of or to you or your property, or that of any other person, directly or indirectly arising out of or in connection with the continued use and possession of the said machine.

 

5. LIABILITY

The photographs and texts illustrating and describing the Products on this Website are non-contractual and for information purposes alone. Jupiter 57 shall not be liable in case of errors or omissions in the photographs or texts displayed on this Website.

At any time without prior notice, Jupiter 57 may correct any errors or omissions and change information on this Website, if the information presented is erroneous, incomplete or outdated. Jupiter 57 may refuse your orders which were based on erroneous information, including, without limitation, information pertaining to shipping, pricing, return policies, or payment terms.

Without limiting the scope of these General Conditions of Sale and to the extent permitted by applicable law, no claim of any kind, whether as to Products delivered or non-delivery of Products, or otherwise, shall be greater in amount than the purchase price of the Products in respect of which damages are claimed. In no event shall Jupiter 57 be liable for any indirect, incidental or consequential damages of any nature (even if the advent of such damage was known or could have been known by Jupiter 57), capable of arising in connection with its Products, their use, sale or this Website.

We expressly exclude any liability for any loss or damage which may be incurred by you as a result of your breach of these General Conditions of Sales. We have no liability to you for any loss of profit, loss of business, business interruption or loss of business opportunity.

You shall comply with all applicable laws and regulations in respect of your business, and shall obtain at all times all necessary legal, health and regulatory approvals, consents, certification and licenses required from the relevant authorities. You shall ensure that the Products and related materials are stored in a safe, hygienic and orderly manner in accordance with Jupiter 57’s recommendations from time to time.

Nothing in these General Conditions of Sales exclude or limits our liability for: (i) death or personal injury caused by our negligence; (ii) fraud or fraudulent misrepresentation; (iii) defective Products; or (iv) for any matter for which it would be illegal for us to exclude, or attempt to exclude, our liability.

6. FORCE MAJEURE

Jupiter 57 will make every reasonable effort to fulfil its obligations. However, Jupiter 57 cannot be held responsible or liable for delays or failure to deliver caused by circumstances beyond its reasonable control (“force majeure”). Such circumstances include without limitation strikes and industrial action by third parties, civil commotion, riots, wars, natural catastrophes or any others that make impracticable or impossible the production, transportation or delivery of Products.

In the event of a delay caused by force majeure, Jupiter 57's obligations will be suspended and the time for performance of our obligations will be extended for the duration of the event. Jupiter 57 will perform its obligations as soon as reasonably possible, and it reserves the right to allocate any remaining Product supply among customers in a fair and reasonable manner. 

If we cannot perform our obligations due to such an event, you may cancel your contract. To cancel, please contact us. You will have to return (at our cost) any relevant Products you have already received and we will refund the price you have paid, including delivery charges.

7. PRIVACY

Any personal information or material sent to this Website or submitted to Jupiter 57 is subject to its privacy policy. You expressly agree that, in connection with our provision of goods or services to you, your personal information may be transferred across international borders to third party service providers and/or financial institutions, and to countries with different levels of data protection laws to the country from where you submitted your personal information.

You expressly agree Jupiter 57 and its affiliated companies and business units may collect, use and disclose your personal data for the following purposes: to provide you with products and services; consumer research; to verify if you qualify for our membership, promotion or contest which you may participate in from time to time; and to provide you with benefits of our membership, promotion or contest which you may participate in from time to time. Jupiter 57 may share your personal data between ourselves for administrative purposes, and with third parties supporting our administrative and business functions. In some cases, this may involve the storage, use, disclosure or other processing, or transfer of your personal data out of Singapore. Third parties receiving your personal data will be bound by requirements under the Personal Data Protection Act 2012 to protect your personal data. Where you have given us your consent, Jupiter 57 may also contact you by telephone calls and phone messaging for product updates, sales and promotions which we believe will be of interest to you. You may withdraw your consent at any time by contacting us. 

8. LAW AND FORUM

The present General Conditions of Sale and your purchase of Products from Jupiter 57 shall be governed by and construed in accordance with the laws of Singapore, without resort to its conflict of law provisions.

Any dispute or claim arising out of or in connection with General Conditions of Sale or your purchase of Products from Jupiter 57 (including non-contractual disputes or claims) shall be subject to the jurisdiction of Singapore courts.